From initial transition to value-based patient care, the concept of successful patient journey has been in a state of evolution. The emphasis on increased value of healthcare services that results in better outcomes makes patient education integral to understand the different medical therapies and the importance of adhering to them. Fortunately, there are clear and proven guidelines that help optimize patient journey and deliver improved results for patients.
It is quite evident that a seamless patient experience necessitates a focused and coordinated effort to help patients suffering from multiple chronic conditions.
The four key steps in this regard are:
1. Cultivating trusting professional relationships with pharmacy management teams and prescribers. These trustworthy relations encompass patient introductions and warm hand-offs from prescriber to the pharmacy management teams.
2. Make sure that incentives are aligned across the healthcare spectrum so that the required resources are focused on assisting patients with their medication needs and managing their health conditions proactively.
3. Involve dedicated healthcare coordinators and pharmacists to your patient are team. Assigning dedicated patient care coordinators to individual patients contributes to a sustainable culture of building strong and trusting relations with patients. Moreover, adding a clinical pharmacist to your team can help in providing medication therapy and educating patients.
4. Strive to make the entire process smooth and efficient for your patients. Patient-friendly, easy to use, and personalized medication package that are based on the time of day and on patient’s lifestyle can be really fruitful. The use of technology, like automated text messages, phone calls and emails to remind patients to take their medicines can be really beneficial. Also, it can be effective to have a mechanism to ensure that a patient’s medicines are picked up or delivered timely at a chosen location.

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